NPTEL Soft Skills Week 4 Assignment Answers 2023

NPTEL Soft Skills Week 4 Assignment Answers 2023

NPTEL Soft Skills Week 4 Assignment Answers 2023

Q1. ________ is one of the five C’s that hampers the right attitude of communication.

Counselling
Contending

Answer:- b

Q2. Who said it about culture and communication, ‘Culture is a code…. Communication requires coding and symbols that must be learned and shared”? ____.

• Matthew Arnold in ‘Culture and Anarchy’
• Alfred Smith in ‘Communication and Culture’

Answer:- b

Q3. BATNA, WATNA and ZOPA are related to _ skills.

• Negotiation
• Social

Answer:- For Answer Click Here

Q4. The most acknowledged style for a successful negotiation is .

• Purple
• Red

Answer:- 

Q5. People from _____ use poetic language in dealing with the customer.

• North-America
• Arabs

Answer:- For Answer Click Here

Q6. We should move from ethno-centrism to .

• Ethno-relativism
• Euro-centrism

Answer:- 

Q7. What is the full form of BATNA?

• Best Agreement Technique for negotiation and Agreement
• Best Arrangement Technique for negotiation and adoption
• Best Alternative to a Negotiated Agreement
• Best Acquisition Technique for Navigation and Advancement

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Q8. What does organizational communication represent?

• Feedback
• Replication
• Transmission
• All of the above

Answer:- 

Q9. Which among the following is not an element of culture?
Ritual
Identity
Language
Diplomacy

Answer:- For Answer Click Here

Q10. On the negotiating table you should __.
strictly follow the planning that you made before the negotiation
be prepared for the unprepared condition
ask the negotiator to cancel the negotiation
all of the above

Answer:- 

Q11. If you find that a deadlock during the negotiation, then how will you handle it?
I will become confrontational
I will explain the consequences.
I will use the ethical aspect of the agreement.
Both B&C

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Q12. Why does learning about cultures becomes essential for a professional in an
organization?
It deviates the professional from the given target.
It helps in planning different strategies for different communities.
It helps to understand the heterogeneity of different social groups.
None of the above

Answer:- 

Q13. Which among the following are not true about culture?

• Culture represents identity and other social discrimination.
• People belonging to low cultural contexts are supposedly rational.
• Cultural studies can be ignored as it does not impact the handling of customer directly.
• Becoming cross cultural means denying the dynamic aspect of culture.

Answer:- For Answer Click Here